Welcome to Silvercrest.pk. Your privacy is important to us, and this Privacy Policy explains how Silvercrest.pk (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you visit or make a purchase from Silvercrest.pk.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

a) Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and payment details (payment data is processed securely via third-party gateways; we do not store card details)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring URLs

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and deliver your orders
  • To communicate order updates, confirmations, and support
  • To improve our products, services, and website functionality
  • To respond to customer inquiries and complaints
  • To send promotional emails or offers (only if you opt-in)
  • To prevent fraud, unauthorized access, and misuse

3. Cookies and Tracking Technologies

Silvercrest.pk uses cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website traffic and user behavior
  • Improve site speed and usability

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your data only with:

  • Courier and logistics partners for order delivery
  • Payment gateway providers to securely process transactions
  • Service providers who help operate our website (under confidentiality agreements)
  • Legal authorities, if required by law or to protect our rights

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction

Despite our best efforts, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal requirements)
  • Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.

8. Children’s Privacy

Silvercrest.pk does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal data, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Website: www.silvercrest.pk
Email: support@silvercrest.pk
Phone: +92 326 3401102
Address: Plot 304, C.P. Berar society, block 7/8, Karachi.